Support
We're here to help.
Questions, bugs, feedback, or a safety concern? Reach a real person.
We aim to respond within 2–3 business days. For account or safety issues, please include the email on your account so we can help faster.
Common topics
Account & sign-in
Kitchen Guru uses email and password sign-in. If you can't get in, use the reset-password link from the sign-in screen, check your inbox and spam folder, and email us if it persists.
Premium & billing
Premium unlocks direct messaging and posting to the bulletin. Subscriptions are billed and managed through the App Store or Google Play — manage or cancel anytime in your store account settings. Refunds are handled by Apple or Google under their policies. See our Terms for details.
Safety, reporting & blocking
Report any post, message, photo, or profile with the report icon, and block users from the chat header or a profile. Read our Community Guidelines for what's allowed. If someone is in immediate danger, contact local emergency services first, then let us know.
Privacy & your data
Export or delete your data in Settings. See Delete your account for steps and the Privacy Policy for how we handle information.
Report a bug or suggest a feature
Tell us what happened (and your device and app version if it's a bug) at info@parrotkey.us. Player feedback shapes what we build next.